FAQ'S
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours
AUTHENTICITY FAQs
We only sell 100% authentic merchandise.
Integrity and trust is at the forefront of our business acumen. Rest assure that every item you purchase offers 100% authenticity or 100% money back guarantee. Our team has been assembled with experienced, luxury personnel who have been trained on the savoire-faire and details of these luxury pieces. To ensure the highest level of authentication, we have partnered with Entrupy, renowned as the gold standard in the industry.
BUYING FROM LFC FAQs
LFC ensures that all content online is up-to-date. If the item is not found, the item may be sold and removed from the website.
Yes you can. We are an appointment only boutique so please contact us so we can book a time slot in for you to pick up your new closet addition.
Always check our website first. Some items shown on IG are hot off the press and are sold before they hit the website. Please DM us if you see something you are interested in on IG.
Please refer to our Return Policy.
A $20 flat rate shipping fee will apply for Canada-wide shipping.
Express rates and US shipping: Please inquire with us for more details.
LFC does not cover insurance for any packages. To purchase insurance, please inquire with us. We highly recommend it due to the value and uniqueness of each item.
Disclaimer: LFC will not be responsible for any items that are shipping without insurance.
Tracking will be provided to you via email once your order has been dispatched.
LFC is not responsible for any duties and taxes incurred on the item shipped, please inquire with your local customs office for more details.
Canada, USA and Most International Destinations. Feel free to contact us info@luxuryfindsconsignment for more information.
As all items are FINAL SALE. It is the buyer’s responsibility to request for more information prior to purchase. If you feel there is an issue with your purchase please contact us at order@luxuryfindsconsignment.com
(Subject Line: ISSUE - [order number]) to further discuss your
order.
Please note that all sales are FINAL and all funds are non-transferrable. You may
request to cancel your order, however, once the order has been processed it
cannot be canceled under any circumstances.
Please contact us at: order@luxuryfindsconsignment.com
(Subject line: CANCEL ORDER [order number]) within 24 hours of placing your order. If the order has been processed, you will not be able to cancel or modify your order.
Yes, please refer to the Refund Policy for details.
CONSIGNING WITH LFC FAQs
Please refer to our website Consign With Us page to start the process.
Please refer to our Consign With Us page for details.
The suggested selling price is based on the condition of the item, and current resale market value vs current retail value. Due to the uniqueness of each item, our team will go through each piece with you to discuss further
details.
Please refer to our Consign With Us page for current commission rates.
This will be set out in your agreement and will be discussed with you prior to LFC putting your item on sale.
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Of course. We offer white glove closet clean out services. Please contact us for a virtual consultation at info@luxuryfindsconsignment.com to start the process.
Subject: Closet Clean Out
Our team will reach out to you to discuss further details.
Due to volume, please allow 3 to 7 business days for items to be ready on all platforms for sale.